These terms and conditions apply to all orders placed by the customer (referred to as “you” or “your”) with RUYA (“RUYA” “us” or “we”), at ruya.london (“website”). Please read our Terms and Conditions carefully before placing any orders on the website. By placing an order, you agree and accept these Terms and Conditions. We may modify these Terms and Conditions occasionally, should you not agree with the Terms and Conditions or are unclear with any aspect please contact us at [email protected]. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
We make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.
Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.
Completing an order
Before completing an order you can review your order including total price and shipping charges. Once you submit your order by pressing
confirm in checkout you have agreed to pay the total amount due and have agreed to the terms and conditions.
- We accept payment online using MasterCard, VISA, Maestro, Amex and PayPal.
- Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP).
- You are required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information provided. RUYA reserves the right to cancel orders if they do not meet all or any of the security requirement and to restrict multiple quantities or an item, or of orders being shipped to any one customer or postal address.
You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.
Changes to your placed order
We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at [email protected] quoting your order number.
All prices are displayed in British pounds (£/GBP). All prices exclude shipping fees which will be added in checkout and will differ based on which country your order is shipped to. You can select shipping country in checkout.
If you are placing an order using a card or PayPal account which is not denominated in British pounds (£/GBP) your card issuer or PayPal will calculate the applicable exchange rate to process the transaction. RUYA is not responsible for any exchange rates.
Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.